|For questions and comments regarding these FAQ pages,
please contact billing@ kansas.net
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Forms of Payment | Activation Periods | Canceling | Refunds
Paying Late | Returned
Checks | Declined Credit Cards
| Reactivating Accounts
Dial-Up Over Usage Charges |
Disk Space Charges
QUICK DOWNLOAD FORMS
You will need Adobe Acrobat Reader to View/Print the Forms
below. You can download Adobe Acrobat Reader free of charge by
visiting the Adobe Website at
for Checking/Savings Withdrawal Form (ACH)
Authorization for Credit/Debit Card Payments Form
KansasNet accepts personal and business
checks, cash, money orders, cashier's checks, and credit card. We
accept Visa, MasterCard & Discover for automatic credit card
payments. KansasNet accepts payments in person, cash, check, or
credit card at our payment locations.
We have a drop box at our Manhattan location at 531 Fort Riley Blvd.
We will have your account activated in our system within about an hour of signing up if you subscribe via phone or in person at our central location. Online sign-ups will be processed within 1 business day.
The start date of your activation period is the same day you sign up. The activation period for services begins on your start date and ends on the last day of the last month for which the term is activated. A new activation period will begin on the first day of the next month following the end of the current activation period when payment is received for renewal of services.
Customers may cancel service in a large variety of ways. We ask that you state the reason why you are canceling at that time. Note that we will NOT prorate or refund any remaining time or fraction of any pre-paid current activation period, whether it be a month or year.
FAX (785) 776-1633.
Please make sure that you include your real name and username.
Mark CANCEL on your
next email bill and return it via U.S. postal mail.
Email billing@ kansas.net with your full name, account username, and reason for canceling.
You MUST be connected to KansasNet's network and send from your @kansas.net email address.
Your cancellation request will be rejected if you send email from another network, or from an address which is not your @kansas.net address; this is because we are unable to verify the authenticity of cancellations requests sent in that manner.
WE WILL ACCEPT CANCELLATIONS SENT VIA http://webmail.kansas.net.
Come in to our
Manhattan store and fill out our Internet cancellation form.
We do not
accept phone cancellations.
Non-AutoDebit Subscribers who pay on a per term basis regularly, such that charges are not automatically deducted from the credit card, checking, or banking account, or such that charges are NOT billed out via U.S. Mail, are not required to fill out a cancellation form. Failure to renew services by the end of the next activation period will result in automatic termination of those services.
Please allow up to 20 days for processing of your request. Wireless, Web hosting, and other, term commitment customers
If you are committed to a service term with KansasNet, make sure that you consult your agreement before
filling out this form. Filling out this form establishes that you wish to cancel service, and accept any
penalty fines that may be in your agreement.
KansasNet requires at 20-day notice for all auto-debit cancellations and for services for which charges are invoiced
directly via U.S. Mail. Please print, fill out, and return the cancellation form 20-days prior to the first day of the next
activation period. There are NO REFUNDS to subscribers who provide notice to cancel services for an activation
period, in which services have already been billed/invoiced. The current account period will continue, but we will
cease billing and charging you for future periods. If you would like to know your discontinuation date, please state so
when canceling. Our Billing Department will notify you of this information by email only.
Cancellation Form (PDF format)
KansasNet may provide a refund in the case of a possible billing error.
Note that we will NOT prorate or refund any remaining time or fraction of any pre-paid current activation period, whether it be a month or year.
For Auto-debit customers, or customers who are invoiced directly via U.S. Mail: Notices to cancel services received later than 20-days before the first day of the next activation period may result in a $3.00 processing fee and an additional $4.00 fee if a refund is to be given for the next activation period for which charges to your account have already been invoiced or processed.
There are NO REFUNDS to subscribers who provide notice to cancel services for a current activation period, in which services have already been utilized by the subscriber during that activation period.
Our most popular form of
payment is direct credit card debiting or direct checking account
debiting (ACH). On the first of every month, we will automatically
debit your credit card or checking account without sending you a
reminder notice via email. This method of payment is very convenient
and has the least risk of your account being accidentally shut off for
late payments. In some areas, signing up on our auto-debit
program will allow you a reduction in service costs.
In order to sign-up for
automatic credit or debit card payments, or checking or savings
account withdrawal, you MUST complete and return to us the appropriate
Auto-debit form available for download below:
for Checking/Savings Account Withdrawal (PDF Format)
Authorization for Automatic Credit/Debit Card Payments (PDF Format)
Generally, if your credit
card expires, we will try the same card with a later year. If your
card has been declined, we will send you a notice via e-mail. If
we haven't heard from you within 7 days we will deactivate your
account until you can provide us with new credit card information or
send us another form of payment.
There is a $32 service
charge on all returned checks, and any and all returned checks will be
referred to a collection agency. Insufficient funds on ACH
payment drafts from your bank will result in a $20 processing fee.
KansasNet currently does
not provide any sort of receipts or statements for auto-debit credit
card charges. If you need receipts or statements you will need to
change your billing to check payments.
KansasNet requires a
20-day notice on all auto-debit cancellations. Please read the
section "Canceling" for more
information. Download KansasNet
Cancellation Form (PDF format)
If you are an established
business you may request to receive a monthly bill.
Billing costs and
management represent a significant operating expense for KansasNet.
In order to keep billing costs low, we operate our billing and credit
under very strict terms and penalties.
KansasNet sends an email
reminder out on or around the 20th of each month for payments due.
Accounts not paid by the
5th of the month will be suspended until payment is received.
Customers who pay late
will very likely lose access for those days. We do not make exceptions
for this. If you mailed a check late and found your account suspended,
you must provide a credit card for instant reactivation. The check we
receive will serve as a credit towards the following period.
Communications that 'the check is in the mail' will be ignored.
Unpaid accounts up to 60
days will result in account suspension. Unpaid accounts after
60-days will result in account termination. Suspension results
in deactivating your account until payment has been received.
Termination results in completely deleting your record. Your username
and email will be lost. Suspension generally lasts a month or so until
the system administrators 'clean up' these accounts, meaning
termination. There is no set period for such maintenance.
To reactivate a terminated
account, you must apply for an account like you did originally, and
you must repay the $15 Setup Fee (if applicable in your area).
To reactivate an account which has been suspended for more than
30-days (but not yet terminated), you must pay a $15 re-activation
Customers who reactivate
suspended accounts will ultimately pay for the period the account was
suspended up to 30 days, even though you weren't able to access the
account as an additional penalty for paying late. Customers who fail
to pay for services rendered will be referred to a collection agency.
Returned checks will
result in instant account suspension. You will incur an
additional $32 fee (in addition to any fees charged by your bank) to cover the bounced check
costs; any and all returned checks will be referred to a collection
agency. We may also
require that you pay by credit card for future payments. Any ACH
returns will result in a $20 processing fee in addition to any service
fees you may be charged by your bank.
KansasNet will NOT call
and notify you of bounced checks.
KansasNet receives a
variety of card authorization refusals. Most of the time we avoid card
expiration date problems. If you believe your credit card is out of
date, feel free to email billing@ kansas.net
with the new expiration date.
KansasNet will make 2
attempts by email to warn you about declined or canceled cards. There
is generally a 1-7 day window for you to call and provide a new credit
card before your account is suspended.
significant costs for deactivating and reactivating accounts. Paying
late or with bad credit cards costs us in a large variety of ways.
If your account has been
suspended, you can contact us during regular
hours to provide credit card information. Unless told otherwise, your
credit card will be automatically billed after that point and we will
not accept check payments from you in the future.
If your account has been
terminated, you must reapply for your account as you did originally.
If your account is expired
less than 30 days (which means the account is expired as of the first
of the current month), you must pay the regular service rate to
re-establish the account for that month.
If your account is expired
between 30-60 days (which means the account is expired as of the first
of the previous month), you must pay the full service rate for the
previous month and the current month, however *IF* the account was
used less than 20 hours the previous month (which must have occured in
the previous month grace period window), you can pay only $10 for the
previous month, plus the full service rate for the current month.
If your account is expired
60-90 days (which means the account is expired as of the first of the
previous two months), you must pay the re-instatement fee $15.00 +
prorate* for the current month.
If your account is expired
90+ days (which means the account is expired as of the first of the
previous three months, or longer), you must sign-up as a new user and
pay any applicable setup fees + prorate charges for the current month.
Also, any emails in your old account inbox will be dumped and you will
not have access to those emails. If you decide you want to access your
old email, then you must pay a $15.00 re-instatement fee + any
applicable setup fees + prorate* charges for the current month.
*ALL CUSTOMERS PAYING
PRORATES MUST PAY FOR THE ENTIRE NEXT MONTH'S SERVICE IF THE CURRENT
DATE IS AFTER THE 15TH OF THE CURRENT MONTH.
customer support will inform you whether the account has been
suspended or terminated. Sales and billing will be able to determine
this as well.
Service Over-Usage Charges
In some areas, KansasNet dial-up service is offered as a
"metered" service, providing [x] number of hours connected online per
month for [y] dollars per month, where [x] and [y] are defined as part
of your service agreement with KansasNet. One hour connected
online is defined as the end-users modem connected to KansasNet's modem
for a total time of one hour. At the end of each service
activation period, remaining un-used dial-up hours are lost; un-used
dial-up hours at the end of a service activation period are never
transferred over into the next activation period. At the beginning
of each service activation period, the number of hours allocated to the
end-user for connecting via dial-up to KansasNet during that activation
period is reset to the number
of hours determined by the end-user's service agreement with KansasNet.
In other areas, KansasNet dial-up service is offered as
an "unmetered, interactive usage" service. Please know what is
meant by "unmetered" service or "unlimited" service by our definition.
The meaning of the term unlimited is certainly unclear when used in
reference to online services, because all such services have
limitations. Knowledgeable Internet users often associate the term
"unlimited" with frequent busy signals, or equate the term
"unlimited" with a "dedicated connection", so we do not describe our
dial-up service in any area as "unlimited". Instead of using the term
"unlimited", we describe it service in some areas as an "umetered,
interactive usage" service, where
"interactive" is defined as while the end-user is at his or her
computer, guiding its operation. This allows the end-user to use the
service as much as needed (*see Exception below), and helps KansasNet prevent excessive
consumption by inconsiderate users that remain dialed-up to KansasNet
while not actively using the connection.
*Exception: KansasNet considers any dial-up connection which is
established for more than 435 hours/mo. a "dedicated connection" and
will be billed accordingly at $99/mo. [435 hours/mo. online averages to
more than 14 hours/day]Users exceeding the 20 hours/mo. limit by not more than an additional
180 hours in the same month (200 total hours/mo.) will be responsible
for additional services charges of $1.50/hr. for each hour connected
online over the initial 20 hour limit, or $10.00, whichever is less.
Users exceeding the 20 hours/mo. limit by more than 180 hours but less
than 415 hours in the same month (more than 200 total hours/mo., but less
than 435 total hours/mo.) will be responsible for additional service charges
End-users that have a service agreement with KansasNet for "metered" or
"unmetered" dial-up service will be responsible for additional charges
and fees associated with using more than the allocated number of hours
defined in the end-user's service agreement with KansasNet, or by
treating the dial-up connection as a "dedicated connection" as defined
by KansasNet (see above).
For users with a 20 hour/mo. online service agreement:
For users with a 200 hours/mo. online service agreement:
Users exceeding the 200 hours/mo. limit by not more than an additional
235 hours in the same month (435 total hours/mo.) will be responsible
for additional service charges of $1.50/hr. for each hour connected
online over the initial 200 hour limit, or $20.00, whichever is less.
For all dial-up services, whether "metered" or "unmetered":
Users exceeding a total of 435 total hours connected online in any
given month will be responsible for additional service charges, such
that the total dial-up service fees paid for the month in question equals $99.00
Customers can use up to 5
megabytes of disk space in the assigned personal web space on our web
server for storing personal web pages, ftp sites, etc. at no
additional charge. If your average disk space usage on our
personal web server over 30-days is more than 5 MB (mega-byte), then
we will charge you an additional $5 for each additional 5MB (or up to
5MB) of disk space used per month.
Customers can use up to 10
megabytes of disk space on our mail server for storing email. If
your average disk space usage on our mail server over 30-days is over
10MB (mega-byte), then we will charge you an additional $5 for each
additional 5MB (or up to 5MB) of disk space used per month.
Generally, Unix users are most likely to incur this charge. SLIP/PPP
customers could possibly accumulate a lot of email over time and fail
to download it.