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Common Outlook Express Errors and How to Fix Them

If you are using Outlook Express and getting an error message, this page will help you troubleshoot the problem.

If the error message begins with ... (click the appropriate link below)
There was a problem logging onto the mail server...
The connection to the server has failed...
This program has performed an illegal operation...
Unable to logon to the server using Secure Password Authentication...
OE removed access to the following unsafe attachments...
You do not have any accounts configured for sending mail...


Common Problem, Unable to View Attachments
Q: Help! I cannot view attachments in my Outlook Express program. You may see a message at the top of the email saying, "OE removed access to the following unsafe attachments in your email: ..."
A: If you are using Outlook Express 6, by default the program will block access to certain email attachments. In order to resolve this problem, choose Tools-->Options. A window will open, choose the Security tab. Then uncheck the box which says "Do not allow attachments to be saved or opened which could potentially be a virus" then press OK.


Error:
There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.kansas.net', Server: 'mail.kansas.net', Protocol: POP3, Server Response: '-ERR Password supplied for "johndoe" is incorrect.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Solution:
This means that your username and/or password is incorrect.  Usually, if the username or password is rejected, Outlook Express will pop up a box (like the one below) asking you for your username and password; make sure they appear correctly.

If it is still not working, you need to completely erase the username/password from the boxes and retype them.  When typing in your username/password, make sure that you are not using capital letters or that the CAPS LOCK key on your keyboard is not on, because KansasNet usernames and passwords use all lower-case letters.


Error:
The connection to the server has failed.  Account: 'johndoe:mail.kansas.net', Server: '127.0.0.1', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
OR
The connection to the server has failed.  Account 'johndoe:mail.kansas.net', Server: '127.0.0.1', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
OR
The connection to the server has failed.  Account 'johndoe:mail.kansas.net', Server: 'mail.kansas.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E
OR
The connection to the server has failed.  Account 'johndoe:mail.kansas.net', Server: 'mail.kansas.net', Protocol:  SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E

Solution:
Outlook Express cannot find the mail server, because you have failed to enter the correct mail server name information in your account properties, you have selected to use a secure connection (SSL) when connecting to the mail server, you have not connected to KansasNet first, or a combination of the above.
Click here to Check your Outlook Express 4 Configuration
Click here to Check your Outlook Express 5/6 Configuration


Error:
This program has performed an illegal operation and will be shut down.

Solution:
If you see an error message that starts with this line, you need to write down the entire message.  You will also see a button that says Details.  It is critical to press the Details button because there you will find even more information about the error.  You need to write the error down completely.
Then go to the Microsoft support site to find a solution:
Microsoft Outlook Express Knowledge Base
Once you get there, try typing in parts of your error message or the error number in the question box.  Hopefully you can find a solution to your problem.  If you cannot, you may try to install a newer version of Internet Explorer and Outlook Express, or you will need to bring your pc to a computer service center.  Make sure to write down the error message and bring it with your computer!!!


Error:
Unable to logon to the server using Secure Password Authentication. Account: 'mail.kansas.net', Server: 'mail.kansas.net', Protocol: POP3, Server Response: '-ERR Too few arguments for the auth command.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18

Solution:
You have selected to logon to the mail server using Secure Password Authentication, this method will not work with KansasNet's mail server, and you need to deselect the option in your OE mail account properties.
Click here to Check your Outlook Express 4 Configuration
Click here to Check your Outlook Express 5/6 Configuration


Error:
When trying to send email, you receive a message similar to "You do not have any accounts configured for sending email..."

Solution:
You do not have any accounts selected as the default mail account. You need to have at least one account set as (default) in the Internet Accounts window.
In Outlook Express, choose Tools-->Accounts. If you see more than one account listed, and you do not have more than one email address, you need to delete the extra accounts by selecting the account name, and then clicking the 'Remove button'. Also check that the Type column says 'mail (default)' (see example above). If it does not say '(default)', click the account name, and then click the 'Set as Default' button to change it.


Back to KansasNet's Outlook Express Tech Support Home


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Last modified: April 17, 2007