Computer Sales and Service

Best viewed with

or

 

Telephone Support

What kind of technical support does KansasNet offer via telephone?
KansasNet offers support via phone on getting users connected to the Internet, and making sure that the account is actually working. In an effort to provide consistent quality technical support we have limited the software that we do support.

These are the programs we support to make your connection to KansasNet:

  • Dial-up Networking software included in 98/Me/2000/XP
  • Remote Access software included in MAC OS 8.x and higher

Once you are connected we will help with the settings on the following programs. We will not teach people how to use the programs over the phone. We recommend that you get a good book on the Internet, and take your time learning how to use the wide and complicated world of the Internet. Here is a list of the most commonly used Internet related software that KansasNet supports:

  • Internet Explorer 5.x and higher
  • Netscape 6.x and Netscape Mail 6.x and higher
  • Outlook Express 4.x and higher
  • Eudora Light 1.5.2 and 3.x
  • Eudora 4.x and higher
  • WS_FTP

How do I contact technical support?

Technical support can be contacted by calling (785) 776-1452 M-F 9:00am to 9:00 pm and SAT 10:00am - 2:00pm.  Press Option 2 from the main menu.  You can also email support@kansas.net.

What are some things KansasNet doesn't support?

First, anything that can be done over the Internet can be done through KansasNet. It's just that we don't provide technical support and trouble shooting for everything. There are just far too many things that can be done on the Internet.  Some quick examples of the things we don't trouble shoot for people are CuCMe, teleconferencing software, Internet Phones, home made applications, writing HTML and WebPages, and Online Games.
Use our online form to contact us.
531 Ft. Riley Blvd., Manhattan, KS 66502   (785) 776-1452
Copyright © 2005 KansasNet Internet Services, all rights reserved.
All trademarks, trade names, logos, and service marks referenced herein belong to their respective companies.
Last modified: April 17, 2007